Here is CM9, I finally finished this assignment. The past month has not been nice to my family and I. So to shed just a little light on what it has consisted of, my wife has been diagnosed with Hyperemesis Gravidarum. It is draining all the energy from both of us; her just trying to keep food down and get out of bed, and also taking care of a 2 year old while I go to work and make a few trips to the immediate care or infusion center to get her fluids. so here is my chaotic map, reflective of the past few weeks. I hope everyone can make sense of it.
1. What is the sender, receiver, feedback model and how does it apply to you?
The sender, receiver, feedback model is a method for communication. It takes content that need to be transfered from one individual (sender) to another (receiver) and then loops back around to the source (sender) for confirmation that the whole content/message was received correctly.
Personally I see this applying to myself with in the space that I work. I am disconnected from the main campus or clinic that I work for. This obviously places a barrier or lack of communication from where I work and the center hub. I have to use more means of communication to get my point across than the standard care coordinator that works directly at the point of action.
2. What are examples of barriers to communication in health care?
Curse of knowledge – When trying to transfer information from one person to another the sender has a piece of information or education/experience to interpret the said information. The receiver my not know how to interpret the information since they do not possess the experience associated with the information given.
Relationships – With all the advancements with social media and other forms of communication a face-to-face interaction must be considered high priority in the health care profession. Even if there seems to be no individual benefit from building this relationship. I have started to see just with in the surgeon’s offices that I work at a shift to have more communication with patients and talk straight to the paitents and not loved ones. This builds trust and respect that the patient will use to come to the doctor with all illnesses.
Credibility – This is built up with three characteristics, competency, expertise, and trustworthiness. Once you have gained credibility ones words carry tremendous weight, but one can lose credibility easily with one move of poor judgement or miscalculation. Health care works on reliabiliy, and if someone makes commitments they should make good on those commitments.
Beliefs – Belief is such a strong barrier to overcome. If as a department head you do not phrase your ideas in a manner that follows the stakeholders beliefs it will not matter how good/right the idea is it will always be rejected. Many people have anchor points where if someone were to scale down on the ideas asking for people to change then they are more likely to move in the direction you would like.
Interests – An individuals interests can play a significant role in transfering ideas. If the interests are not aligned with the idea being proposed then acceptance is not likely to happen. That is why having the knowledge of a parties interests and how to gain their support can break the barrier of interests.
Communication Styles – When looking at an audience you are confronting you must always see through their eyes. Their interests and perspective is more important than your own. When communication an idea it is thought to first define and then see. In short state the problem in a framework that is short and gets the point across so that the audience can see the idea form. As you form the idea so the audience can see make it vivid so the detail of the idea is memorable.
3. When conducting a stakeholder analysis — or just simply thinking about your stakeholders’ interests in a systematic way — what are three important questions to ask? How do you see these questions being asked in health care? And who are the stakeholders?
1. Why might it be in the other party’s interests to support my idea?
2. What do other parties want that I can give them to gain their support?
3. Why might they say no?
These questions in health care can help with changes in protocal or regulations associated with facilities and employees. The health care system is meant for patients, which the questions should help put the patient’s interests and health first.
The stakeholders that first come to mind (for me) are the insurance companies. Then the patients followed by physicians, employee’s, and government.
4. Create a stakeholder map for a health care organization and describe it — similar to the map on p. 173 of your textbook.
Advanced Physical Therapy
Company with many locations in a clinic setting.
5. Create a Power-Interest Matrix for a health care organization and describe how you would create one.
This Power-Interest Matrix represents the people who need to be satisfied when implementing an idea into the company. The top three in the great power and great interest all have tremendous pull when it comes to implementing ideas. These three can sway other stakeholders tremendously and without these three the company would not continue to serve patients in need of Physical Therapy.
6. Describe what a social network is. Use this class as an example. Then create a social network for this class — similar to the one on p. 178 of your textbook.
Social network is informal channels of communication with the spread of information. When looking at our class we all have the communication aspect of being online since distance is a factor.
7. Create a social network for a large health care organization — similar to the one on p. 178 of your textbook.
Kansas Joint and Spine Clinic
8. Describe what the different communication networks are and provide examples of them.
Chain – This is a hierachical flow of messages downward and upward from one level to the next. Example of this is asking for vacation days, or the person in charge of work scheduling.
Y – An individual goes to a superior and then that person goes to two more superiors above them, which makes the Y shape. The example the book gives is having the senior nurse of a clinic report to the chief nursing officer as well as department chair, and by doing so the clinic can keep the needs of both stakeholders in mind.
Wheel – This is where communicating with several people who do not necessarily need to interact with eachother comes into play. I feel as though this incompasses my experience at my work. We keep people “in the loop” and give out updates to all department heads or staff. This may or may not relate to them, but it will inform them of protocal changes and how the clinic should run.
Circle – More often is seen at higher divisions such as peers or division chiefs. The communication happens between everyone from meetings to events, and no one is formally controlling the communication.
All Channel – Real time meetings where everyone can speak directly to each other and information flows freely. For my work we have a monthly clinic meeting and quarterly west side clinic meeting.
9. Is strategic communication or leadership simply just manipulation? Define the three: strategic communication — leadership — manipulation. Then discuss your answer.
Strategic communication is a tool used to transfer information that one has to an audience that will show the side that the sender wants the reciever to see. Leadership is knowing how to communicate to people or stakeholders in a way that keeps credibility.
Manipulation is taking action on someone with no moral intent or keeping the individuals perspective in mind.
I do not believe strategic communication or leadership would be considered manipulation. The strategic communication is just a tool to allow an audience to see things from your own perspective and they can decide whether they side with you or not. This is what leaders are able to accomplish and convey a message that effects the right people.
10. What is TRIZ and how can you use the tools discussed in this presentation?
TRIZ is a tool used to break down, add, or change an idea either by ones self or a group of individual’s. This takes the form of a creative/unique way to solve problems and build upon ideas. Much like using Plectica it helps break down complex concepts and apply other solutions the person could not see from their current perspective.
11. What is conceptual thinking? And what is the difference between an idea and a concept?
Conceptual thinking isthe use or process of a complex idea being broken down in to easier or generic details. The idea can come from anyone, and concepts can be taken from other people’s ideas to develop a whole other idea or build upon the ideas already stated.
12. What are the components of a function analysis and a function map?
Subject, Action, & Object
13. Build a Function Analysis and Function Map for this class (Swarm Learning).
14. 3D Map
I have Libre Software and was unable to figure out how to produce a 3D map.
Plectica Map: https://www.plectica.com/maps/Q68069NQO