What is the sender, receiver, feedback model and how does it apply to you?
Receiver is the person who gets the message and tries to understand what the sender actually wants to convey and then responds accordingly. Feedback takes account of psychological cognitive and contextual factors in communication. From a practical perspective, it shows that you need to pay attention not only to your intended meaning but also to the entire context in which communication takes place and which ultimately determines how your meaning is construed.
What are examples of barriers to communication in health care?
Relationships – If you have a relationship with your doctor then you will likely follow his instructions
Credibility – When a doctor has a good track record his patients will trust what he says.
Beliefs – Doctors that have the same values as their patients would have a more loyal follower.
Interests – If you interest is to better the patient and the patient wants to be better, the relationship will have a better flow.
Communication Style – If the communication styles don’t match, information can be lost in translation.
When conducting a stakeholder analysis — or just simply thinking about your stakeholders’ interests in a systematic way — what are three important questions to ask? How do you see these questions being asked in health care? And who are the stakeholders?
How much communication is needed and to who?
Who has the most and least interest?
How much does it cost
When every a new process in implemented or a project is being developed these are asked.
Stakeholders are owners, customers, legislators, providers, staff, government, and the members of the board.
Create a stakeholder map for a health care organization and describe it — similar to the map on p. 173 of your textbook.
Describe what a social network is. Use this class as an example. Then create a social network for this class — similar to the one on p. 178 of your textbook.
A social network is the connections among a group of people and the broader environment in which they live and work.
Facebook would be an example of a social network that we are using in this class. A place where we can all come together and relay information under one platform.
Describe what the different communication networks are and provide examples of them.
Chain – Messages flow up and down from one level to another. Basic information like schedules or vacation requests.
Y – People report up to a superior, who, from there, report to two separate superiors.
Wheel – Suitable when you communicate with people who have no need to communicate to each other.
Circle – Peers, such as division chiefs, often communicate amongst themselves, usually in a group setting.
All Channel – Real time team meeting.
Is strategic communication or leadership simply just manipulation? Define the three: strategic communication — leadership — manipulation. Then discuss your answer.
Strategic communication – deliberately presenting an idea in a way which the person hearing it would be more inclined to agree with or support.
Leadership – a person’s ability to influence other people toward the attainment of a goal
Manipulation – relaying information to someone or presenting a situation to one’s own advantage
I would say that aspects of all 3 are the same. Depending on the situation or the need, manipulation may be needed by a leader to get the crew to do what is needed. The same goes for Strategic communication. It is deliberate which almost says manipulative.
What is TRIZ and how can you use the tools discussed in this presentation?
TRIZ (the Theory of Inventive Problem Solving) is a systematic approach for understanding and solving problems which allows clear thinking and the generation of innovative ideas.
This can be used to get multiple solutions to one problem in hopes of finding the best. So this can be used in any work place with almost any issues that needs a resolution.
What is conceptual thinking? And what is the difference between an idea and a concept?
The ability to analyze hypothetical situations or abstract concepts to compile insight. Conceptual thinkers have an astute understanding of why something is being done. They can think at an abstract level and easily apply their insights to the situation.
A concept is a general way of doing something and an idea is a specific way of putting a concept into practice.
What are the components of a function analysis and a function map?
Function Analysis consists of a number of Subject – Action – Object relationships.
Build a Function Analysis and Function Map for this class (Swarm Learning).
Anthony,
Nice work. I appreciate how you talk about relationship between a doctor and patient requiring a good reputation. John Maxwell calls that the law of Solid Ground in his book 21 Irrefutable Laws of Leadership.
Great job on your maps. I like that you used KU med as an example in your stakeholder map. I feel like that is an organization a lot of us recognize making it a good example of the stakeholder map. I also thought about our facebook group as a social network tool we use within this class.
Fantastic work! Can you share some of it on the Facebook Group? Thoughts on this assignment?
Anthony,
Nice work. I appreciate how you talk about relationship between a doctor and patient requiring a good reputation. John Maxwell calls that the law of Solid Ground in his book 21 Irrefutable Laws of Leadership.
Great job on your maps. I like that you used KU med as an example in your stakeholder map. I feel like that is an organization a lot of us recognize making it a good example of the stakeholder map. I also thought about our facebook group as a social network tool we use within this class.