What is a system? Use DSRP to answer this question. What is a part? What is a whole? How can you apply it in health care administration?
A system is something comprised of parts or it can be an individual thing that stands on its own. A part is a single element that when paired with multiple of its form creates a whole. It can be a building block that makes up the whole when more than 1 come together. A whole can be divided into smaller parts that come together to complete it. You can apply this to healthcare when referring to individual people as representing the parts of an institution or administration who each have a role in running the hospital or clinic. When all individuals work together such as the front office verifying insurance and running check-ins, this becomes a system. In a surgery when staff come together, they create a system within their surgical unit.
What is Measure in DMAIC? How can you apply it in Healthcare Administration?
DMAIC is a problem-solving tool. Define, measure, analyze, improve, control are the different stages. Measure is the stage where you can find the extent of the problem that needs to be solved. Data can be collected to find trends or ways that improvement can be made. In Healthcare one can use measure to find ways to be more efficient whether it is in the scheduling system of an office (say staggering appointments by 15 minutes or 30 minutes) to deliver quality experiences to patients. It can be used to figure out if the insurance contracts maintain sustainability in a private office such as having enough PPO revenue to override the HMOs that do not pay as much for quality care. All of these components could make the difference for both the administration and the patient receiving care.
What are three common myths or misconceptions about innovation?
“Innovation is Good” – innovation is desirable, admirable but truth is it is not always beneficial
“There’s a Formula” – one way will not work for all cases
“Innovation is Linear” – it is nonlinear as the journey evolves
What is complexity? What is a complex system? Provide examples of a complex system.
The number of interrelationships that exist within a system can be defined by complexity. It lies between order and chaos, and it allows for “exploration” to reach the goals that arise from not having complete order. A system with multiple individuals interacting together to accomplish something represents a complex system. When something has multiple parts and the complex aspect is that it can be unpredictable as a whole. Having a classroom of students from all walks of life makes a complex system because everyone’s behavior is unpredictable, yet those who are committed to their class will finish the specific term together. Professors may not always be able to manage a big lecture hall with students who have checked out before a vacation or holiday. This can also be the case in a work setting.
How are complexity and feedback related? What is a reinforcing feedback loop vs a balancing feedback loop? Complexity is related to feedback in that it allows for learning to occur to transform the complex system for the better. Feedback provides a reference of how the system is going, and if any changes would be beneficial. Reinforcing feedback loop is when something is amplified due to its effect. For instance, a successful system that gains awareness continues its routine and others expect it, which can provide further support to improve. A balancing feedback loop is one in which the system can be corrected based on trial and error, and it makes changes to improve towards the end goal.
What does organizational learning mean? How can organizations promote this?
Organizational learning is learning that occurs as a group rather than at the individual level. It is bigger than a group of people, because it is the collaborations and feedback that help improve the overall learning that occurs. An organization can promote this by using the resources it already has such as the diversity in employee backgrounds, experiences at various levels, along with the policies in place to create conducive meetings with the goal of creating a new improvement or revamping. Boosting company morale I feel helps people feel more motivated to work together.
What is double-loop learning? What is the OODA Loop? Provide examples of how you can use it in health care administration. The OODA Loop is a tool used when faced un uncertainty lack of predictability, but potential for opportunity if taken as an opportunity in an optimistic way. It relates to Double-loop learning as it occurs when more brave problem solvers want to figure out how to reach the ideal, desired goals that have not yet been reached. I feel that this mindset is less complacent if something is working, but more higher achieving and wants to accomplish more.
I feel that if an insurance verification system through calling the companies is already working, someone taking on the double-loop learning would want to find a way to make this system even faster by introducing an electronic medium to do this such as online portals. This is something I witnessed when moving from one clinic to another in which there was much more electronic advancement being used, which was certainly more efficient.
Double-loop learning is learning and adapting that occurs by modifying what is already in place. An example is revisiting the rules and policies a company has, and reinventing them in a way that better fits a system that has evolved over time.
What is the difference between single-loop learning and double-loop learning? How are they related to adaptive learning and generative learning?
Single-loop learning is more straightforward and a simpler concept in my opinion. The visual I get is when there is a problem and by finding the root of it through the resources that exist, is how the solution comes about. In contrast, double-loop learning is when someone “thinks outside the box” and aims to improve or carry an organization forward by modifying or creating new resources than those that exist. This one includes a more innovative approach and more critical thinking.
Adaptive learning relates to single-loop learning by people adapting to any changes in trends and creating change accordingly for a more conducive outcome. Whereas, generative learning relates to double-loop learning in that a foundational structure can be modified and new policies can be created to provide a more effective system.
From what you have seen so far, how does this (adaptive and generative learning — as well as single and double-loop learning) relate to Swarm Learning?
Swarm Learning allows for emergence in the way our understanding adapts, evolves, and brings in new innovative, thoughts. There is complexity, feedback, adaptation (single-loop learning/ adaptive), innovation (double-loop learning/generative) in all aspects of each of these to some extent. Swarm learning happens at the individual and at the group level as well as constant thinking and learning continues to occur to the end of significant improvements and creations.
What is emergence? Why is important? Provide examples.
Emergence is when innovation and adaptability is possible as an organization or a system stays in the zone between order and chaos. I think of new plans being implemented in an organization as a trial run to try to speed things up. For instance, a clinic that has not gone electronic yet, manually inputting appointments in a notebook could use a new system. The new existence of this practice would represent emergence.
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Great job!