Lara Newman CM5

I wasn’t too sure how to make a dashboard on our student account. My screenshot is from my Tableau account at work. We use Tableau for a lot of our work within project management. The dashboard within this assignment is specifically used to monitor project work.

What is a system? Use DSRP to answer this question. What is a part? What is a whole? How can you apply it in health care administration?

A system is something that includes parts that all work together within a network. Part is a piece of an object or something, that is combined with other pieces that make up the whole. A whole is the entirety of an object. The healthcare system is part of a complex system. The different moving parts within a hospital all work together to make the entirety of the hospital itself. Without the registration clerk, nurses, and maintenance crew, the physicians wouldn’t have patients to see. The hospital ultimately wouldn’t get claims out the door.

What is Measure in DMAIC? How can you apply it in Healthcare Administration?

DMAIC stands for defense, measure, analyze, improve, and control. Measure is used to assess current performance. Measurement definitions are reviewed, and the team determines the current performance and process. Healthcare administrators can use DMAIC to identify where their problems lie within their organizations. It can be used as a method to not only identify the problems but also allow them to improve and control those issues so they can ultimately better their system!

What are three common myths or misconceptions about innovation?

1. Innovation is good
   1. Not all innovation is actually beneficial. Some of our worlds innovations are harmful and consists of consequences (illegal substance).
2. Innovation has a formula
   1. Innovation can be complex and messy. There is no real formula (halo effect).
3. Innovation is linear
   1. Innovation changes over time, which eliminates linearity within innovation.

What is complexity? What is a complex system? Provide examples of a complex system.

Complexity is something that is intricate or involves numerous moving parts. A complex system consists of individual parts that produce behaviors that otherwise would not be produced if left on an individual basis. They are hard to predict and involve three different parts.

1. Elaborately interconnected
2. Nonlinear
3. Dynamic

 

A few examples of a complex system include; hospitals, cities, and climate. All of these systems depend on various moving pieces to actually work. Hospitals have numerous different departments that they are dependent on in order for a patient to receive care. Cities also depend on numerous moving pieces. They need people to drive buses so others can get to work and make money for the city. The climate depends on the earth rotation, temperature, and precipitation.

How are complexity and feedback related? What is a reinforcing feedback loop vs a balancing feedback loop?

Dynamic complexity relies and operates on feedback loops. Reinforcing and balancing loops are the two loops included within complexity and systems thinking. A reinforcing feedback loop is when an action within the system produces results. Those results then cause more actions that will either help a system grow or decline. The example in the book relates to patient-physician satisfaction and how referrals generate more resources and growth within the organization. Balancing feedback loops offset what is happening within the system. A registration clerk that wasn’t accurately trained within the system may cause a delay in patient registration. This can ultimately impact patient satisfaction and begin to cause the organization to suffer.

What does organizational learning mean? How can organizations promote this? 

Learning typically involves knowledge that stems from studying a concept or someone teaching something. Organization learning is a process that involves learning or transferring knowledge across the organization. It helps an organization become more knowledgable, which ultimately improves the organization. This concept reminds me of when my team goes into a hospital to train a team how to use the Cerner system. A team teaches the pharmacist and pharmacy tech how to use the system. We then depend on them to train the other users within the department on the system. The team learning the new system will positively impact the organization by increasing its efficiency within the system. Having leadership own knowledge transfer and education can help promote organizational learning across the different departments. Positive attitudes and leadership engagement can also help promote this style of learning.

What is double-loop learning? What is the OODA Loop? Provide examples of how you can use it in health care administration.

Double-loop learning is essential for health care organizations. It is one of the more complex forms of learning that arises when there is a problem within the organizations and the problem solvers try to close the gap by eliminating problems by implementing changes to the structure of the organization.

OODA stands for observe, orient, decide, and act. The OODA loop is where decision making occurs in a cycle that consists of observing, orienting, deciding, and acting. This was originally designed for the military but can be useful within a health care setting. OODA loop can be used to ensure health care makers are continuously making the right decisions. One particular item that comes to mind would be surgeons. They have to be able to observe the issue, orient themselves, decide how to fix the issue, and act upon it over and over with each patient they encounter until the patient is fixed.

What is the difference between single-loop learning and double-loop learning? How are they related to adaptive learning and generative learning?

Single-loop learning is the first step problem-solving technique that leadership can use to make corrections and find solutions within an organization. It is the more simplistic loop learning style. Single-loop learning promotes adaptive learning. This means that workers will adjust their work and behavior to better fit changes that occur. Double-loop learning is the second step problem-solving technique that will promote generative learning. Instead of finding changes to make to find solutions to issues within the organization, double-loop learning is where the leaders make changes to the structure in order to eliminate problems within the organization. Single-loop learning allows individuals to quickly make a change that allows them to continue with care (aka short-term change).

From what you have seen so far, how does this (adaptive and generative learning — as well as single and double-loop learning) relate to Swarm Learning?

Swarm learning has taught us how to think critically and how-to problem solve by using simplistic and complex learning styles. It has taught us how to adapt our learning and work processes to better fit the learning style of this course. Swarm learning is a teaching method that encourages students to close gaps by giving students the opportunity to provide feedback on how to modify the class to better fit our learning style, as well as come up with short-term (single-loop) fixes to issues similar to when we all had problems getting full access to rationale.com.

What is emergence? Why is important? Provide examples.

Emergence is a process that implies coming into existence, or to bring light to a complex system. It coincides with complexity by sustaining complex systems. Emergence” describes the ability of individual components of a large system to work together to give rise to dramatic and diverse behavior (Helmerson & Martin, 2014). This concept is important because it helps us understand the collective parts of a system, and how those parts ascend from a detailed complex structure. An example would be a flock of geese, a colony of ants, and slime mold! Each of these organizations are dependent on individual components within a larger system. I enjoyed watching the video on slime mold. I felt like that was a great representation of emergence within a system.

https://www.plectica.com/maps/3E6MGI4CP?present=1

 

Reference

Martin, A., & Helmerson, K. (2019, July 14). Emergence: the remarkable simplicity of complexity. Retrieved from https://theconversation.com/emergence-the-remarkable-simplicity-of-complexity-30973#targetText=“Emergence” describes the ability of,to dramatic and diverse behaviour.&targetText=Complex emergent phenomena are often,the constituent parts underlying them.