Conflicting perspectives is a probability that increases with the number of individuals involved. It then becomes an almost statistical certainty that at some point there will be conflict among coworkers due to different perspectives. Due to the inability to circumnavigate conflicting perspectives it becomes imperative to develop effective communication skills. Active listening is one of the most important components to developing effective communication, this is especially true in regards to conflict resolution. When individuals attempt to reconcile differences verbally, perception that a member is not listening can act to infuriate members. Active listening involves the recipient of communication validating the message with the sender. It can also include the recipient adding how the message makes them feel. Active listening is also key in avoiding misunderstandings which can further compound a conflict (Conflict Research Consortium, 1998).
My hot button is rude or condescending behavior. I believe in treating all people with equal respect until the do something to warrant other behavior. I also believe that communication should be carried out in a respectful manner regardless of education and social standing. Managing future workplace conflict should involve trying to address each other with respect for their viewpoint and working through supporting reasons for the viewpoint. When there is a problem with another coworker it should be addressed in a calm coherent manner. When situations arise where emotions are overly exacerbated it becomes useful to involve a non-biased third party, or management.
Works Cited
Conflict Research Consortium. (1998, October 10). Active Listening. Retrieved April 1, 2018, from https://www.colorado.edu/conflict/peace/treatment/activel.htm
I really dislike rude or condescending behavior. I believe everyone should be treated respectfully. Sometimes emotions get the better of us and we really cant see a clear picture. A third party unbiased party is probably the best root to go when lots of emotion get in the way.
Rude individuals definitely make it difficult to resolve conflict. I personally think that how one not only handles themselves in sticky situation, but also how they treat the other person, can make a huge difference in how the conflict is resolved.
Listening is so important to resolving conflict. A group of people can not work towards a solution until they understand how each person views the situation. Many times people will only be thinking about what they will say next, not on what is currently being said. Speaking with respect is another important part of effectively managing conflict. Rude behavior is also a hut button of mine.