Listening effectively is a communication skill for managing conflict in the workplace. If you are actively and effectively listening to the other party, they will feel like their feelings and point of view matters to you. The other party will be more likely to listen in return and also try to see things from your perspective as well. You will also be able to understand the situation better and see how your own views are influencing the situation. Effective listening also promotes empathy.

I have a few hot buttons, but when I feel threatened when one of my staff members maybe raises their voice, or comes at me in a harsh way, I tend to get to defensive and match their level of intensity. I have already taken classes to help me manage my staff in a better way and to always take a “pause.” I have already learned to be less reactive to these types of situations and not to take them personally. I try and understand what the real issue is behind their anger or frustration and then act instead of just reacting to their behavior. It is definitely a skill that has to be developed and I will continue to work on in my management career.

Reference: Khawand, P. (2014, June 06). Effective Strategies to Manage Conflict at Work [Video File]. Retrieved May 25, 2017, from https://www.youtube.com/watch?v=p8_n-QGwh-E