After watching the video the one communication skill that I would choose for managing conflict in the work place would be listening. I feel like you can learn a lot by “just listening” to what people have to say. I feel like that one of the biggest complaints that we here at work is that ” no one ever takes the time to listen to them”. Some times if you just take the time to listen to everyone talk you could come up with some good suggestions or ideas on how to fix situations or problems. I think that just simply listening to all the parties involved would help you understand the nature of the conflict and give you an idea to trouble shoot solutions.

A “hot button” that gets me at work is lack of motivation. I feel like during down time at work ( in between procedures) people tend to sit around and play on their phones and talk about other people, which in turns leads to rumors being started and people’s feelings getting hurt. Ways that I plan to manage the hot topic is to assign things for people to do in their down time such as stocking the rooms at work, putting supplies up, checking out dates on equipment, making sure oxygen tanks are full on the beds, making sure your health streams ( on line work education ) is up to date.